Frequently Asked Questions

Please reach us at info@fiestaaustin.org if you cannot find an answer to your question.

All tickets sold are non-refundable and consider donations if the event is canceled or guests can not attend. Tickets sold and donations are non-refundable, but can be used and credited at the next event.

Check in for updates

Get the latest Fiesta Austin updates available for you. You can check back for updates on future dates, line-up and next scheduled event.

Automated Recurring Donation Cancellation

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us immediately.

Privacy Statement

These personal details are kept confidential and stored securely in our database system. Online donations to the Fiesta Austin are processed through a secure third-party payment system. The information you provide will not be sold or rented to third parties unless we have your permission.

RETURN/REFUND POLICY

If you have made an error in making your donation or change your mind about contributing to The Fiesta Austin Fund, we will honor your request for a refund made within 12 days of your donation.

To request a refund, click here and use our contact form. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card. Associated processing fees are non-refundable.

Copyright © 2024 Fiesta Austin - All Rights Reserved. Fiesta Austin is proud to comply with the Americans with Disabilities Act. If you require assistance for participation in programs or use of our facilities, please call or text (512) 375-5711. All tickets sold are non-refundable and consider donations if the event is canceled or guests can not attend. Tickets sold and donations are non-refundable, but can be used and credited at the next event.